Privacy policy

Last updated: April 23, 2026

This Privacy Policy describes how shamanda.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us using the details provided below:

Email: service@shamanda.com

Phone: +86 15019864955

Service Hours: 9:00 am – 10:00 pm (Mon-Fri)

Business Address: UNIT A56, 29/F., LEGEND TOWER, 7 SHING YIP STREET, KWUN TONG HK

2. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information

Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: Shared with our processor Shopify and Google Analytics.

Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: To provide products (showers, faucets, and bathroom fixtures) to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.

Source of collection: Collected from you.

Disclosure for a business purpose: Shared with our processor Shopify, payment gateways (such as PayPal/Stripe), and shipping/fulfillment partners.

Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer support information

Purpose of collection: To provide customer support and improve your shopping experience.

Source of collection: Collected from you when you contact us via email or contact forms.

Personal Information collected: Any information you choose to provide in your correspondence (e.g., order history, photos of products for troubleshooting).

3. Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We share information with shipping carriers (such as UPS, FedEx, or DHL) to ensure the delivery of your bathroom fixtures.

5. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, such as Meta (Facebook/Instagram).

You can opt out of targeted advertising by:

FACEBOOK: https://www.facebook.com/settings/?tab=ads

GOOGLE: https://www.google.com/settings/ads/anonymous

BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

6. Using Personal Information

We use your personal Information to provide our services to you, which includes: offering bathroom products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

7. Your Rights

CCPA (California Consumers)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

We do not "sell" personal information as defined by the CCPA in exchange for money. However, we do share information with third-party advertising partners which may be considered a "sale" or "sharing" under California law. You may opt-out of such sharing by contacting us.

GDPR

If you are a resident of the European Economic Area (EEA), you have the right to access, port, and request correction or erasure of your Personal Information. Your Personal Information will be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.

8. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use functional, performance, and advertising cookies to optimize your experience.

You can control and manage cookies through your browser settings. Please note that blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

9. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

10. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Complaints

If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority in your jurisdiction.