Shipping policy

Shipping Policy

Last updated: April 23, 2026

Thank you for choosing Shamanda. We are committed to delivering our premium bathroom fixtures to customers worldwide. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Scope

We offer Worldwide Shipping to provide our high-quality products to customers globally. We frequently ship to:

North America: United States, Canada.

Europe: United Kingdom, France, Germany, Italy, Spain, etc.

Oceania: Australia, New Zealand.

Asia: Singapore, Japan, etc.

2. Processing Time

We strive to process and ship all orders as soon as possible.

Most orders are processed within 48 hours (excluding weekends and holidays).

You will receive a notification if there is any significant delay in the shipment of your order.

3. Shipping Estimates

We work with top-tier carriers to ensure your order arrives quickly.

Standard Delivery: In most cases, orders will be delivered within 3–6 business days.

Remote Locations: Depending on your specific location and local customs procedures, delivery may sometimes take 10–25 business days.

Please note: These are estimated timeframes. Actual delivery may be affected by external factors such as customs clearance or local postal service delays.

4. Tracking Your Order

All orders include tracking information. You will receive a Shipping Confirmation email containing your tracking number(s) normally within 48 hours after the order has been shipped. You can monitor your package's progress through the carrier's official website.

5. Cancellations

We process orders quickly to ensure fast delivery.

Orders are not eligible for cancellations once they have been shipped out.

If you need to cancel your order, please contact us immediately at service@shamanda.com before you receive the shipping confirmation.

6. Customs, Duties, and Taxes

Shamanda is not responsible for any customs and taxes applied to your order. * All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, VAT, etc.).

We recommend contacting your local customs office for specific information regarding import regulations in your region.

7. Damages & Issues

If your order arrives damaged, please contact us at service@shamanda.com within 48 hours of delivery. Please provide clear photos of the damaged product and the packaging so we can assist you with a replacement or a claim.

8. Contact Us

For any further questions regarding your shipment, our team is here to help:

Email: service@shamanda.com
Phone: +1917-764-8908

Service Hours: 9:00 am – 08:00 pm (Mon-Fri)