30-Day Return & Exchange Policy
Start a return:Ā ContactĀ shamandacom@hotmail.com. Unauthorized returns won't be accepted.
Return Window:Ā Within 30 days of receipt.
Condition:Ā Brand-new, unused, complete, with original tags & packaging.
Return Shipping:Ā Buyer pays unless quality issue.
Restocking Fee:Ā May be deducted if item not in original condition.
How to Return
- Log in ā My Order ā Return
- Select items, choose reason, submit
- Package securely
- Ship via trackable method. Provide tracking number & carrier. Untracked returns delay refund.
Non-Returnable Items
Clearance / Customized / Flash Deals / Offline purchases / "Non-Returnable" items / Unauthorized returns
Refund Notes
Credit card refunds may take one billing cycle.Ā Do not file chargebackĀ during return process.
Defective Returns
Qualify if: defective, wrong item, missing parts, or damaged.
Inspect within 48 hours.Ā Provide: order confirmation, item number, QTY, photos/video.
Within 30 days: refund or exchange. After 30 days: manufacturer's warranty applies.
Supplement
- Damaged in shipping:Ā Report within 48 hours. Keep item & packaging.
- Undeliverable/Refused:Ā Penalty may apply (extra shipping/handling fees).

